Shipping policy

## Shipping Policy

### 🌍 Shipping Countries
We currently ship worldwide.  
Some destinations may be excluded due to shipping restrictions or local regulations.

### ⏱️ Processing Time
Orders are typically processed within **1–3 business days**.  
You will receive an email confirmation with tracking information once your order has shipped.

### 🚚 Estimated Delivery Times
Delivery times vary by country. Below are the typical timeframes:

- **EU countries**: 7–15 business days  
- **USA & Canada**: 10–20 business days  
- **Rest of the world**: 12–25 business days

Please note: These are estimates. Actual delivery times may vary due to customs delays, local logistics, or peak seasons.

### 💸 Shipping Costs
Shipping is calculated at checkout and depends on the destination:

- **EU countries**: flat rate €9.99 
- **Non-EU / worldwide**: flat rate €9.99

We may offer free shipping for orders over a certain value – see checkout or promotions for details.

### 📦 Shipping Carriers
We work with trusted international shipping partners such as **CJPacket, YunExpress, USPS**, and others.  
Carrier selection depends on the destination and availability.

### 🔍 Tracking
All orders include a tracking number.  
Once your order ships, you will receive a tracking link via email to follow your package in real time.

### 🛃 Customs & Duties
International orders (outside the EU) may be subject to **customs fees, import duties or taxes**, which are not included in the product price or shipping cost.  
These charges are the are the responsibility of the customer.

### ❗ Delays & Lost Packages
We are not liable for delays caused by carriers, customs, or unforeseen events.  
In the rare case of a lost package, please contact us at **info@yylenix.com**, and we will assist you.

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If you have any further questions, feel free to contact us via email:  
📧 **info@yylenix.com**