Refund policy

## Return Policy

We want you to be happy with your purchase. If you are not satisfied, you have the right to return your item(s) under the following conditions:

### 🕒 Withdrawal Period
You have the right to cancel your purchase within **14 days** without giving any reason.

### 📬 Return Conditions
To be eligible for a return:
- The item must be **unused and in original condition**
- It must be returned in the **original packaging**
- You must notify us **before** returning any items

### ❌ Items excluded from return:
- Custom or personalized products
- Perishable goods
- Digital products (downloads, e-books, etc.)

### 💸 Refunds
Once your return is received and inspected, we will notify you.  
If approved, the refund will be processed to your original payment method within a few working days.

### 🚚 Return Shipping
Customers are responsible for return shipping costs.  
Please do not return items without contacting us first.

📩 How to initiate a return
To request a return, please contact us at:  
**info@yylenix.com**  
Include your order number and a brief explanation.

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**Please note:**  
Since we work with international suppliers and products are shipped from overseas, we **cannot offer free returns** or exchanges in every case. We reserve the right to reject returns that do not meet our policy.